Terms & Conditions

Tooly Smart Locker Rental Service – Terms of Use Effective date: 02 April 2026 By accessing the Tooly website or using the Tooly booking platform (the “Platform”), you accept these Terms of Use. If you do not accept these Terms of Use, you must not use the Service. Tooly Oy (“Tooly”) provides a 24/7 self‑service rental service for tools, entertainment electronics, and cleaning equipment (together “Rental Items”) via smart lockers through the Tooly website and booking platform (the “Service” or “Platform”). The Service is owned and operated by Tooly Oy, Business ID 3581455‑7, Helsinki, Finland. Tooly may update these Terms of Use and the referenced policies from time to time, for example to reflect changes in the Service, technical environment, or legal requirements. The version published on the Tooly website at the time of booking applies to that booking; later changes apply to new bookings.

1. Definitions In these Terms of Use: Service: the Tooly website and booking platform through which Rental Items can be booked, rented, managed, collected and returned. Platform: the same as the Service, when referring specifically to the online booking interface. Rental Items: tools, entertainment electronics, and cleaning equipment (and any related accessories) offered for rental via the Tooly website and booking platform. Rental: the use of Rental Items via the Service for a defined rental period. Booking: a reservation placed via the Tooly website or booking platform for a specific Rental Item, rental period, and locker location. Rental Period: the time window during which the Rental Item is available for use, starting when the locker is opened or at the booked start time, and ending at the agreed end time. Customer: the Registered Customer who placed the booking and is responsible for the account. Unregistered Visitor: a person who uses the Tooly website without creating an account. No‑show: a customer who does not pick up the Rental Item during the entire booking period. Unused Time: any part of the Rental Period that has been paid for but not actually used.

2. Scope of the Service These Terms of Use apply to: Use of the Tooly website and booking platform by Registered Customers and Unregistered Visitors. All bookings and rentals of Rental Items made through the Platform and collected/returned via smart lockers. If there is any inconsistency between these Terms of Use and other information on the Tooly website or the Platform, these Terms of Use prevail to the extent permitted by mandatory law.

3. User Categories and Registration 3.1 Unregistered Visitors Unregistered Visitors may access the Tooly website and view information about Rental Items, including: Product descriptions and specifications Rental prices and rates Locker locations Availability of Rental Items Unregistered Visitors cannot: Place a booking Rent or collect Rental Items Use or return Rental Items Access rental history or personal account information 3.2 Registered Customers Registration is available to individuals or organisations that meet Tooly’s customer requirements. Tooly may reject a registration at its discretion. Registered Customers: Can log in to the Tooly booking platform. Can place rental orders, manage bookings, view and modify rental details, and see their rental history. Receive access codes and instructions for retrieving Rental Items from smart lockers. Must ensure that their account information (email, phone number, payment details, etc.) remains accurate and up to date. Registered Customers and Unregistered Visitors must use a compatible device and browser and keep the browser and relevant plugins up to date to ensure proper functioning of the Service.

4. Product Selection, Prices and Promotions The product selection shown on the Tooly website and booking platform reflects Tooly’s standard offering of Rental Items but may vary by locker location and availability. All rental prices displayed on the Platform are inclusive of value‑added tax (VAT). No additional VAT is added at the time of invoicing or payment. Tooly may offer temporary discounts using promotional codes (“Promo Codes”). A Promo Code may reduce the rental price by a specified percentage or amount, subject to the terms and conditions of the promotion (such as validity period, user group or other conditions). Tooly may cancel or modify any promotion or Promo Code at any time, and customers have no contractual right to receive Promo Codes. Tooly strives to provide accurate product information, descriptions and pricing but is not responsible for errors or other flaws in the information presented on the Platform.

5. Booking, Rental Agreement and Access to Rental Items 5.1 Placing a Booking Registered Customers can place bookings for Rental Items via the Platform by choosing the desired Rental Period, locker location, and specific items. A binding rental agreement is formed once Tooly has confirmed the booking, for example via confirmation email or in‑platform confirmation. The use of Rental Items is subject to these Terms of Use, including all rules on booking, cancellation, return, damage and fees. 5.2 Accessing the Equipment Registered Customers receive access codes or instructions for retrieving Rental Items from smart lockers. Customers must follow the instructions provided (such as access time window and locker location details) to avoid late‑access fees or service issues. 5.3 Use of Rental Items Customers must use Rental Items in accordance with: the manufacturer’s instructions and safety guidelines, and applicable laws and regulations. Rental Items must not be used for illegal activities or in a way that may cause injury, property damage or other harm.

6. Returning Rental Items and Late‑Return Rules 6.1 When to Return The Rental Item must be returned by the end of the booked Rental Period. For locker returns, the customer must: Open the locker using the return PIN code. Place the Rental Item inside the locker and close the locker so that it is fully shut and the system can register the return. The Rental Item is treated as returned when: The return PIN code has been entered, The item has been placed in the locker cell, and The cell is closed and the locker confirms the return. The return confirmation email received by the customer. If the customer does not receive a return confirmation email or SMS, they must contact customer support within 1 hour after the return to resolve the issue and avoid late‑return fees (or as soon as reasonably possible where immediate contact is not possible, for example due to network issues). If the return is not properly confirmed in the system (for example, the locker cell is not closed correctly or the return PIN was not used), the Rental Item is treated as not yet returned and the Rental Period continues until a valid return is recorded. 6.2 Automatic “Returned” Status and No‑Shows If the item is not collected at all, the system will automatically treat the booking as returned when the Rental Period ends and the Rental Item is marked as back in the locker. This automatic status is a technical function only and does not entitle the customer to any refund; no‑show bookings remain fully chargeable under these Terms of Use. If the customer opens the locker but does not collect the item, the locker opening is treated as collection and the Rental Item is considered in use. The customer must later open the locker again with the return PIN and complete the return process to avoid late‑return charges. 6.3 Late‑Return Fee If the Rental Item is not returned by the end of the Rental Period, a late‑return fee applies as follows: Late‑return fee per late hour = hourly rental rate × 2. The fee is calculated for each full or partial hour that the item is returned late, rounded up to the next full hour. Late‑return fees accrue until the earlier of: the actual return of the item, or the time when the item is classified as lost/not‑returned (see section 7). If the customer expects to be late, they must request an extension via the Platform before the Rental Period ends, if such an option is available. Acceptance of an extension is at Tooly’s discretion. If no extension is granted or requested, late‑return fees apply. 6.4 Customer Responsibilities on Return By booking a Rental Item, the customer agrees to: Return the item on time and in the agreed condition. Follow the locker return instructions in the Tooly platform and ensure the return is properly recorded, including receiving a return confirmation. Notify Tooly promptly via customer support if there is a problem with the return (for example locker malfunction, access or PIN issue, or missing confirmation message). Failure to follow the return process or to address known issues may result in late‑return or replacement fees, damage charges, or account restrictions or suspension. 6.5 Tooly‑Side Failures on Return If locker system errors or access rules on Tooly’s side prevent the customer from returning a Rental Item as intended (for example, locker malfunction, PIN‑code failure, or the locker not opening/closing correctly), Tooly will treat this as a service failure. In such cases: Late‑return fees or other consequences related to the return may be waived or adjusted at Tooly’s discretion, provided the customer acted in good faith and followed instructions. The customer should contact support immediately and provide proof of the issue (such as screenshots, photos, or timestamps). Tooly may update the return status or issue a refund or credit in line with these Terms of Use.

7. Lost or Not‑Returned Items A Rental Item may be treated as lost or not‑returned if it is: marked as returned but not found in the locker; or not returned at all. If the Rental Item is not returned within twice the originally booked Rental Period (rented period × 2), the item is treated as not returned. Tooly may then charge a replacement fee up to a maximum of three times the value of the item (item value × 3). The item value is determined by Tooly based on purchase price, current market value and remaining useful life. Late‑return fees accrue only until the time the item is classified as lost/not‑returned. Replacement fees are separate from and in addition to any late‑return fees accrued before that time. Tooly may also charge cleaning or damage fees if the item is later found in poor condition. Continued misuse, failure to return items, or repeated late returns may result in account restrictions or suspension.

8. Damage, Cleaning and Wear‑and‑Tear 8.1 Normal Wear and Tear Tooly understands that Rental Items are used tools and equipment. The following are considered normal wear and tear and do not trigger damage fees: Minor scratches, small dents, or superficial marks that do not affect the core function of the item. Light wear on cables, buttons or casings from regular use. Expected wear of consumable parts (for example blades, bits, filters) that are meant to be replaced over time. 8.2 Damage Damage means any condition that impairs the item’s safety, functionality or usability beyond normal wear and tear, for example: Cracks, breaks or structural failures. Burned‑out motors, burnt‑out electronics or internal component damage. Heavy impact damage, crushing or misuse (for example using a tool far beyond its intended purpose). Damage caused by failure to follow user instructions or safety guidelines. 8.3 When Damage or Cleaning Fees Apply Damage or cleaning fees may apply if: the item is damaged due to misuse, negligence or failure to follow instructions; the item is returned in a significantly dirty or contaminated state that requires more than normal cleaning (for example heavy grease, oil, mud, or other residue); the item is lost, not returned or not properly returned (for example marked as returned but not found in the locker, or not returned within the time limits set out in these Terms of Use). Tooly may inspect the item after return (including via photos, sensor data or locker‑status logs) and may request additional evidence from the customer. 8.4 How Damage and Cleaning Fees Are Calculated Where damage or cleaning fees apply: Cleaning fees are based on the reasonable cost of returning the item to a clean and usable condition. Minor damage fees cover repairs or part replacements necessary to restore the item to working order. Major or irreparable damage may lead to a replacement fee equal to the current market value of the item (or Tooly’s assessed value if no clear market price exists). For lost or not‑returned items, Tooly may charge a replacement fee up to a maximum of three times the value of the item (item value × 3), as described above. In all cases Tooly will: clearly state the reason for the fee (damage type, cleaning level or loss); and charge the fee to the original payment method used for the booking. Damage fees are non‑refundable unless Tooly later determines that the damage was due to a Tooly‑side failure (for example locker malfunction or pre‑existing defect) and adjusts or waives the fee at its discretion. 8.5 Evidence, Disputes and Customer Cooperation If Tooly charges a damage or cleaning fee, the customer has the right to: explain their side of the situation (for example claim that the item was already damaged or that the issue was caused by a Tooly‑side problem); and provide proof no later than 15 minutes after collecting the item, such as photos or a short video clearly showing that the item was not working or was damaged at the time of collection. If Tooly agrees that the damage was not the customer’s fault, or that the issue was due to Tooly‑side failure, Tooly may reduce, adjust or fully waive the fee. Customers must: return the item in a clean and reasonably undamaged condition; follow the return instructions in the Tooly platform; and cooperate honestly if a dispute arises. To support their position in case of a dispute, customers are encouraged to: take photos of the Rental Item showing its condition before return; and record a short video of the item in working condition, filmed no later than 15 minutes before the return (for example showing the tool running, lights on, or the device powering up). If such evidence is not provided, Tooly may rely on its own logs, inspections and other information, and the item will be deemed received and returned in the condition recorded by Tooly unless the customer proves otherwise. 8.6 Other Consequences of Misuse In addition to damage and cleaning fees, repeated or serious misuse of Rental Items or the locker system may lead to: account restrictions (for example limits on booking size, duration or categories); temporary or permanent suspension of the customer’s account; and in extreme cases, reporting serious misuse or fraud to relevant authorities where required by law. Customers are expected to use Rental Items responsibly and to respect the locker system and other users.

9. Refunds, Cancellations and Pre‑Authorisations 9.1 Cancellations Before the Rental Period Customers may cancel a booking before the Rental Period starts. Cancellations can be made only through the cancellation function in the Tooly booking platform; customer support does not cancel bookings manually. If a booking is cancelled at least 24 hours before the Rental Period begins, Tooly will issue a full refund of the rental fee. Any non‑refundable fee (for example booking, delivery or card‑processing fee) is clearly indicated in the booking summary and is not refundable. If a customer cancels less than 24 hours before the Rental Period starts, the booking is non‑refundable and the rental fee will not be returned. 9.2 Cancellations After the Rental Period Starts / Unused Time Once the Rental Period has started, bookings are non‑refundable. The customer is responsible for the full rental fee for the period that has begun, and no refund will be issued for Unused Time. The only exception is where Tooly cannot provide the Rental Item as booked (for example because it is unavailable, defective, or locker access fails due to Tooly‑side technical issues). In such cases, Tooly may: issue a full refund of the rental fee for the affected period; or at its discretion, offer a replacement booking for the same or a similar Rental Item at a mutually convenient time. If the customer returns the Rental Item earlier than planned, this does not automatically entitle them to a refund or credit, unless Tooly explicitly offers early‑return refunds or credits in the booking flow or pricing terms. 9.3 Service Failures and Denial of Service If the locker system or access codes fail due to Tooly‑side technical issues and the customer is unable to collect or return the Rental Item as intended, Tooly will treat the case as a service failure. In such situations customers may be entitled to: a full refund of the rental period that could not be used; or if the issue is resolved quickly, an extension or rescheduling of the rental at no extra cost. Tooly will decide the appropriate remedy in each case and communicate the decision to the customer via the booking platform or in writing. 9.4 No‑Shows and Uncollected Bookings If a customer does not pick up the Rental Item during the entire booking period (the “collection window”), the booking is treated as used and no refund will be issued. Tooly reserves the right to retain the full rental fee for the booking period, even if the Rental Item was not collected or used. No‑show bookings are not eligible for a refund after the booking period has ended. 9.5 How Refunds Are Paid and Timing Approved refunds will be made to the original payment method used for the booking. Tooly does not typically refund to a different payment method unless explicitly agreed in exceptional circumstances. Refunds are processed within two weeks of the refund request being approved, but processing times may vary by payment provider or bank, and Tooly is not responsible for such delays. If a refund cannot be processed (for example if the payment method is no longer active), Tooly may instead offer a promotional code or credit for future rentals at its discretion. 9.6 Deposit‑Free Service and Pre‑Authorisations Tooly’s service is deposit‑free; customers are not required to pay a separate security deposit when booking a Rental Item. However, Tooly may use pre‑authorisations (card holds) on the customer’s payment card to verify the payment method and secure future charges where necessary (such as late‑return or damage fees). The maximum duration of the hold will be clearly indicated in the booking flow. If no charges apply after the Rental Period ends, the pre‑authorisation will be released promptly, typically within normal banking processing time. Any specific rules on charges related to damage, late return or non‑return are governed by these Terms of Use.

10. Customer Conduct, Misuse and Account Measures Customers must use Rental Items responsibly and respect the locker system and other users. Repeated or serious misuse of Rental Items or the locker system, including failure to return items, repeated late returns, fare evasion or misuse of the locker system, may lead to: account restrictions (for example limits on booking size, duration or categories); temporary or permanent suspension of the customer’s account; and in extreme cases, reporting serious misuse or fraud to relevant authorities where required by law. Tooly may require prior approval for certain actions, such as large‑value bookings or other restricted transactions.

11. Intellectual Property Rights The Tooly website, booking platform and their contents (including logos, trademarks, product information, images and software) are the property of Tooly Oy and/or its partners and are protected by Finnish copyright law and applicable international intellectual property regulations. All rights to the website, Platform and contents are reserved. Users must not: copy, modify, reverse‑engineer, decompile or create derivative works from the Platform; sublicense, rent, lease, assign or otherwise transfer the Platform or access rights to third parties; make available, publish or redistribute any protected content except as expressly permitted by these Terms of Use. The right to use the Service is limited strictly to the purposes described in these Terms of Use.

12. Access Rights, Credentials and Account Security All actions taken via the Tooly booking platform using a Registered Customer’s credentials (such as username, password, access codes or tokens) are binding. Use of credentials is equivalent to the Registered Customer’s signature. Registered Customers must store their credentials carefully and protect them against unauthorised access. If a Registered Customer suspects that its password or username has been compromised, it must notify Tooly’s support immediately. After such notification, Tooly may deactivate the old credentials and issue new ones. The Registered Customer is liable for all rentals, charges, damage fees and other actions taken using its credentials, including any damages arising from unauthorised use. Registered Customers are responsible for: maintaining the list of authorised users; ensuring that all users are aware of these Terms of Use and Tooly’s rental terms and policies; revoking access rights when a user no longer needs them. Tooly reserves the right to terminate or suspend a Registered Customer’s account if it violates these Terms of Use or the general rental terms, or causes repeated misuse of the Service.

13. Tooly’s Responsibilities and Limitation of Liability The Tooly website, booking platform and their contents are provided on an “as‑is” and “as‑available” basis. Tooly is not responsible for errors, inaccuracies, omissions or other flaws in the information or content provided on the Platform. Tooly does not guarantee that the Service will be available at all times, uninterrupted or free from technical faults. Tooly is not liable for any direct or indirect damages, lost profits or business interruption that may arise from use of the Service, information on the Platform, the use of Rental Items or the unavailability of the Service, except where required by mandatory law. Rental Items must always be used in accordance with the manufacturer’s instructions, safety guidelines and applicable law. To the extent permitted by law, Tooly is not responsible for injury, property damage or other harm resulting from misuse or unlawful use of Rental Items. In any event, and to the extent permitted by applicable law, Tooly’s liability for any claim arising from the use of the Service or Rental Items is limited to the rental fee charged for the relevant Rental Period. Nothing in these Terms of Use excludes or limits any rights you have under mandatory consumer protection laws or Tooly’s liability for intentional misconduct or gross negligence.

14. Cookies, Third‑Party Services and Personal Data Tooly uses cookies and similar technologies on the website and booking platform to: identify devices and maintain login sessions; analyse usage patterns and improve service performance; personalise and secure the user experience. Users may manage or disable cookies through browser or device settings. Disabling certain cookies may affect the full functionality of the Service. The Tooly website and booking platform may contain links to third‑party websites or services (for example payment processors, mapping services or analytics providers). Tooly is not responsible for the operation, content, privacy practices, or any damages caused by such third‑party services. Tooly collects and processes personal data to provide the Service, manage rentals, prevent fraud and maintain customer relationships. Registered Customers’ personal data is processed in accordance with Tooly’s Privacy Policy, available on Tooly’s website. Unregistered Visitors’ personal data is collected only to the extent necessary for basic service information and site functionality and is also processed in accordance with the Privacy Policy.

15. Other Terms, Governing Law and Dispute Resolution Tool rentals and related services are subject to these Terms of Use, including all provisions on booking, cancellation, return, damage, and fees. If a Registered Customer or Unregistered Visitor does not accept changes to these Terms of Use, the Privacy Policy or other material terms, they must stop using the Service. Users must comply with the terms of the browsers or devices used to access the Service, ensure that the information they provide is accurate and up to date, and that they store their credentials securely. If any provision of these Terms of Use or related policies is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. These Terms of Use are governed by the laws of Finland, without regard to its choice‑of‑law provisions. Any disputes arising from the use of the Service will first be attempted to be resolved through negotiation. If negotiation fails, disputes will be submitted to the Helsinki District Court. Consumer customers may also lodge a complaint with the Finnish Consumer Disputes Board.

16. Contact Information If you have any questions about these Terms of Use or the Service, please contact: Tooly Oy Aleksis Kiven katu 45 00510 Helsinki, Finland Email: support@tooly.rent Business ID: 3581455‑7