Frequently asked questions
Everything about renting from Tooly.
42 questions
generalHow long does the rotary hammer's battery last?
One 4.0 Ah battery drills about one hundred 10 mm holes in concrete.
generalWill there be a refund if I return early?
No, we do not refund unused time.
generalHow much does it cost to rent a rotary hammer?
From €6.99 for three hours or €17.99 for a full day at Tooly, picked up from a locker at Iso Omena in Espoo, with no deposit.
generalIs there a deposit?
No, we do not require a security deposit, you only need to have a verified account to make the first booking.
generalHow much does equipment weigh?
Each equipment listing shows weight and dimensions. Check the specific model details in the item description before booking to ensure you can transport it comfortably.
generalCan I return to a different locker location?
Currently, equipment must be returned to the same locker where you picked it up. We're working on cross-locker returns for future updates. Plan your rental considering the pickup location.
generalWhat payment methods do you accept?
We accept all major debit and credit cards. Payment is processed securely through our web page.
generalDo drill bits come with the rotary hammer?
No. Screwdriver bits come with the machine, but SDS-plus bits and chisels are separate.
bookingWhen can I cancel the order?
You can cancel your order free of charge up to 24 hours before your selected pickup time. Cancellations made less than 24 hours before pickup will not be refunded.
generalWhere is the "My Orders" section?
Open the Tooly web page and tap the account icon (person silhouette) in the top right corner. Select "My Orders" to see all active, upcoming, and past rentals. Here you'll find access codes, rental details, and options to extend or manage your bookings.
generalCan I get accessories (drill bits, saw blades)?
Basic accessories are included with relevant tools. Please check the description for each tool to see what is included. For specialized bits, blades, or attachments, check the equipment listing. Some accessories are available as add-ons during booking.
generalAre batteries and chargers included?
Yes, all power tools come with two batteries and a charger so you could charge one and use the second one in case batteries are not charged. Check the equipment description for specific inclusions for each tool.
generalWhat if the battery runs out during use?
All power tools come with two batteries and a charger so you could charge one and use the second one in case batteries are not charged. Check the equipment description for specific inclusions for each tool.
generalWhen will I be charged?
Your card is charged when you confirm the booking. Any late fees or damage charges are processed after return inspection.
verificationWhat is needed for verification?
To verify your account, you need a valid Finnish phone number, a valid email address, strong Finnish banking authentication and a debit/credit card for payment.
generalWhat to carry equipment in?
Most of the items are packed with care into the hard cases for easy carrying and transportation. In other cases the bag is included with equipment. Please check item description to know item dimensions and how it is packed.
generalIs there delivery?
No, Tooly operates as a self-service locker system. Equipment is available during working hours at our locker locations across the Uusimaa region. You pick up and return items at your convenience using access codes - no delivery or human interaction needed. We plan to add delivery in the future.
pickupHow to receive an order?
- Complete your booking in the Tooly booking platform and pay
- You'll receive an email with your pickup code 10 minutes before the pick up time
- Go to the locker location during at the selected pick up time slot
- Enter your code on the smart locker screen
- The correct locker door will unlock automatically
- Remove your equipment and close the door securely
- Keep your return code for when you bring the item back
generalWhat to do if I'm late with return?
Return the equipment as soon as possible. Late returns incur hourly late fees. Late‑return fee per late hour = hourly rental rate × 2. The fee is calculated for each full or partial hour that the item is returned late, rounded up to the next full hour. Severe delays may result in additional charges. If you know you'll be late call us in advance so we can help you avoid late return fee.
generalHow much does it cost to rent a carpet cleaner in the Helsinki area?
From 12,99 € for six hours or 24,99 € for a full day at Tooly, picked up from a self-service locker at Iso Omena in Espoo, and no deposit is required.
generalHow long does it take to clean a sofa with the carpet cleaner?
Roughly an hour of washing for a three-seater, then 4 to 8 hours of drying depending on the room. Start in the morning and you can sit on it the same evening.
generalIs the carpet cleaner the same thing as a steam cleaner?
No. A steam cleaner loosens dirt with hot vapour but doesn't rinse anything out. This machine injects cleaning solution and vacuums it back up along with the dirt, which is what you want for stains that have soaked in.
generalWhat do I need to do to the carpet cleaner before returning it?
Empty the dirty tank and run the rinse above. Two minutes, and it is what keeps the machine fresh for the next person.
generalCan I use the carpet cleaner on any fabric?
No. Delicate and water-sensitive fabrics are not suitable, so check the care label first.
generalIs the carpet cleaner heavy to carry?
At 4,3 kg it is a one-hand machine with a carrying handle, and the nozzles come in their own bag. It fits in a metro or lift.
generalIs a carpet cleaner the same thing as a textile cleaner?
Yes. The same machine is known as a textile cleaner, carpet cleaner, and upholstery cleaner.
generalDoes the carpet cleaner work on fitted carpets?
Not fully. The SE 3 model does not have a floor nozzle.
generalHow much does it cost to rent a drill in the Helsinki area?
From €4.49 for three hours or €11.99 for a full day at Tooly, picked up from a self-service locker at Iso Omena in Espoo, with no deposit.
generalCan the drill drill into concrete?
Into brick, stone and lightweight concrete, yes, in impact drill mode. Structural or reinforced concrete requires a rotary hammer.
generalDo I need an extension cord for the drill and how long does the battery last?
No, the drill is cordless. One 4.0 Ah battery lasts roughly 2–3 hours of continuous work.
generalDo I need to bring my own bits for the drill?
The case has a 15-piece screwdriver bit set, but drill bits are separate: add the 128-piece set or bring your own.
generalDoes the drill case fit in the locker and a bag?
It fits, and there is still room in the locker.
generalHow much does it cost to rent a jigsaw?
From €4.49 for three hours or €11.99 for a full day at Tooly, picked up from a self-service locker at Iso Omena in Espoo, with no deposit.
generalAre blades included with the jigsaw and is the blade dull?
One wood blade comes fitted in the case, and it is replaced as soon as it no longer cuts cleanly.
generalWhich blade do I need for the jigsaw and how thick can it cut?
Coarse teeth cut wood fast, fine teeth cut slower; wood up to 70 mm, plastic up to 10 mm, thin metal up to 8 mm. Metal needs a fine bimetal blade.
generalHow do I stop the edge splintering on laminate when using the jigsaw?
Cut with the good face down, since a jigsaw cuts on the upstroke, and turn the pendulum action off for the final pass.
generalHow long does the jigsaw's battery last?
One 4.0 Ah battery provides about two hours of continuous sawing.
generalWhat is the difference between a jigsaw and a reciprocating saw?
A jigsaw sits flat for accurate cuts, while a reciprocating saw is a rougher demolition tool.
generalWhat is the difference between a rotary hammer and a normal combi drill?
A rotary hammer uses a pneumatic piston to hit far harder, which is needed for structural concrete.
generalIs the rotary hammer too loud to use in a flat?
It is loud at 92 dB(A), so check your housing company rules and wear ear protection.
generalWhy attach the side handle to the rotary hammer?
The concrete grips the bit and the machine jerks in your hand.
generalWhat is your equipment range?
Tooly offers a wide selection of tools and equipment for rent including power tools (drills, saws, sanders), cleaning equipment (professional vacuum cleaners, robot window cleaners), entertainment equipment (PS5, projector) and specialized equipment. Our inventory is continuously expanding based on customer demand. You can browse available items in the Catalog section.
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